You have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us, the
Smart Sleep GmbH
Alte Gießerei 6-14
Phone: +49 (0) 211 – 950 744 0
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have to repay all payments that we have received from you, excluding the delivery costs, immediately and at the latest within 14 days from the day on which the notification of your revocation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
The direct costs for returning the goods are only borne by the seller if the return is within Germany or if the return is solely due to the fault of the seller (e.g. defective goods, wrong delivery) is from abroad. The buyer bears the costs of a return shipment from abroad for which the seller is not responsible.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.If you are returning an item that is damaged or has been used in a way that significantly reduces its value, we reserve the right to reduce the refund. An essential criterion for the value of the goods is the salability of the returned goods.