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Frequently Asked Questions
Order, payment and shipping
You can pay via PayPal, credit card, Google Pay, iDEAL, Klarna: Pay later, or Sofortüberweisung. It's easy to do by choosing a payment method during checkout. Currently, you can only pay for subscriptions with PayPal.
All orders are generally processed and handed over to the shipping service provider within 24-48 hours. Delivery within Germany typically takes approximately 2-4 business days, while delivery to other European countries takes approximately 3-5 business days. During promotional periods or periods of increased order and shipping volume, longer processing and delivery times may occur.
Only one discount code can be redeemed per order. Discount promotions cannot generally be combined. For more information, see Discount and promotional conditions.
Unfortunately, we are generally unable to apply a discount code once an order has been completed.
Depending on whether your order has already been processed, we may still be able to adjust the address. In this case, please contact our team as soon as possible.
E-mail: service@smartsleep.com
For orders over €50.00, we offer free shipping within Germany. You can find an overview of all shipping costs here here.
We usually ship our packages with DHL. You'll receive the tracking code with our confirmation email as soon as your package is on its way. This way, you can always find out where your package is.
Cancellation of your order is generally possible. In this case, please contact us as soon as possible at service@smartsleep.com to our team.
No. We do not offer direct exchanges. If your
If the product you want is available, you can order it online at
You can return the unwanted item to us and, of course, receive a full refund. You have the option to return your goods to us within 30 days of receipt.
Delivery, return and reimbursement
We apologize if anything went wrong during packing or transport. Please email us at info@smartsleep.comso that we can quickly find a suitable solution.
If you are not happy with your
Once your return has arrived with us, you will receive a confirmation from us.
We usually need a maximum of 14 days to process your return after receipt of the return. This may vary depending on the
It is best to keep your postal receipt as proof until the refund has been processed.
Subscriptions
Click on the menu or in the top right corner next to the search field My Account and simply register with your email address.
With a customer account, you can easily log in for faster checkout on your next order, save your delivery and payment information, and manage all subscriptions and orders yourself.
With your registration you are also automatically a member of our
Gift vouchers
Simply proceed to checkout as usual and enter the 16-digit code of your gift card during checkout. If your order doesn't cover the entire voucher value, the remaining amount will remain as credit on your gift card.
Yes, as long as you still have credit, you can use your gift voucher as often as you like.
Yes, that's possible. Simply enter your discount code first during checkout, followed by the 16-digit code from your gift card.
We'll be happy to inform you about your gift card balance at any time. Simply send a short email to info@smartsleep.com.
Yes, you can use your gift card for the first payment of your subscription. All subsequent payments cannot be made using a gift card.
Frequent questions about our products
Questions about
Dietary supplements are used to supplement a normal diet and prevent nutrient deficiencies. Under "normal" everyday conditions and with the help of a balanced diet, the body is usually supplied with all important nutrients in sufficient quantities. However, if we are under physical or psychological stress, for example, due to lack of sleep, increased workload, or reduced rest periods, or if we neglect our daily diet, such as while traveling for business, the body's increased nutrient requirements can no longer be met. In these cases, dietary supplements help to meet the body's nutrient needs in a simple and safe way to keep it healthy and productive.
The use of dietary supplements is generally not recommended for children and adolescents.
Our
Usually not for this target group.
Your body recovers during sleep and needs important nutrients to do so. Our supplements are specifically designed for nighttime use and provide the body with nutrients precisely when it most needs them. They are also taken before sleep, as many nutrients cannot be permanently stored in the body.
All
When taking the
Our products should be stored in a cool, dry place. Avoid direct sunlight and temperatures below 5°C and above 35°C.
Yes, even after the best-before date has expired, our dietary supplements can still be taken safely for up to 2-3 months.
All our products are generally produced with a sufficiently long best-before date (BBD).
is the date until which a product at least can be stored and consumed without losing its specific properties.
Our dietary supplements contain many natural ingredients that are subject to natural degradation over time. Therefore, after the expiration date, some vitamins and minerals may be present in the products at lower concentrations. This does not mean that our products must be disposed of immediately after the expiration date. Although their effectiveness may be slightly reduced, the dietary supplements can be safely consumed even after the expiration date.
in
normal function of the nervous system (magnesium), support the
Energy metabolism (vitamin B6), protect the cells from oxidative
Stress (vitamin B2) and contribute to the reduction of fatigue and
Fatigue in (riboflavin).
amino acids and the two essential
Hyaluronic acid, which promotes the natural regeneration of skin, hair,
Support nails and connective tissue.
The
and minerals, but is characterized by a higher content of collagen and hyaluronic acid and contains other high-quality premium
At a glance: Comparison of ingredients
Yes, some of our products combine very well and can be taken simultaneously or together without hesitation. Due to the high dosage of some vitamins and nutrients, you should Liquids (ORIGINAL /
This is how you can
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Questions about the pillows and blankets
Which pillow is ideal for you depends on your sleeping habits, body constitution, and individual needs. These factors influence the choice of shape, firmness, size, and height of your pillow, as well as specific requirements, such as whether the pillow should have special support features or be easy to transport.
In our Sleep magazine you will find detailed information about different types of pillows and our Pillow Advisor helps you find the right pillow.
The right pillow height corresponds to your personal support needs and is based on your preferred sleeping position as well as the shape of your head, shoulders and neck.
How to determine the optimal pillow height: If you're a back sleeper, stand upright against a wall (if you're a side sleeper, stand sideways), don't lean against it, and keep your head straight. The distance between the wall and your head will then roughly correspond to your personal support needs and is best measured with the help of a tape measure and another person.
Our
To ensure exceptionally high-quality and long-lasting products, we use only the most modern, high-quality materials. All our textiles have been tested for harmful substances and are certified according to the OEKO-TEX STANDARD 100.
The
All other
The separately available
Each
An overview of all
Yes, all
We attach great importance to innovative materials, a perfect ergonomic shape and high-quality workmanship.
For our pillow range, we primarily use the high-quality viscoelastic memory foam CosyPur® from BASF. What sets CosyPur® foam apart from other foams is its highly open-cell structure, which allows for continuous air circulation within the pillow. This creates a pleasantly cool microclimate, preventing heat buildup and perspiration.
The
Pressure relief of the body and ensure maximum comfort. In addition, the
Each
Yes, that is possible. After receiving your order, you have up to 30 days Time, your
For
The
It is normal for memory foam pillows to have a new smell right out of the box and may initially smell a little unpleasant. The slightly chemical smell typically arises during the production of the foam and is harmless to health and not harmful. All
produced.
We recommend that
In the first years of life, children should ideally lie flat on their backs in bed and only sleep with a pillow from the age of 3 to 4.
! Growth and physical development can vary greatly among children. Despite the age recommendation, you should always check whether your child can maintain a neutral and comfortable sleeping position on their pillow and whether the pillow actually feels comfortable.
Our KIDS
The slightly softer