You have the right within 30 You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is [insert period here]. 30 days From the day on which you or a third party designated by you, who is not the carrier, took possession of the last item of goods. To exercise your right of withdrawal, you must inform us, the
Smart Sleep GmbH
Old Paper Mill 20
40699 Erkrath
E-mail: info@smartsleep.com
Telephone: +49 (0) 211 – 950 744 0
by means of a clear declaration (z.BYou must inform us (e.g., by letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
To cancel an order, please use our Returns portal
Consequences of the revocation
If you cancel this contract, we will refund all payments received from you, less the return shipping costs of €3.99, immediately and at the latest within 30 days We will refund the amount due from the day we receive your notification of cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods immediately and in any event no later than within 30 days You must return or hand over the goods to us from the day you notify us of your cancellation of this contract. The deadline is met if you send the goods before the 30-day period expires.
The return shipping costs are €3.99 for returns within Germany. Return shipping costs from abroad are the responsibility of the buyer.
In the case of free products being included: The free product is always tied to a minimum order value. If this minimum order value is undercut due to a full or partial return, free products must also be returned. If no return is made, we reserve the right to deduct the value of the free products from the refund. The value corresponds to the respective selling price in our [store/product range]. Onlineshop.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
If you return an item that is damaged or has been used in a way that significantly reduces its value, we reserve the right to reduce the refund. A key criterion for the value of the goods is their resaleability.