Need Help ?
Frequently Asked Questions
Order, payment and shipping
You can pay via PayPal, credit card, ApplePay, iDEAL, Klarna: Pay later or Sofortüberweisung. This is very easy to do by choosing a payment method at checkout. You can currently only pay for a subscription with PayPal.
All orders are usually processed within 24 - 48 hours and handed over to the shipping service provider. Experience shows that delivery times within Germany are around 2 - 4 working days, and delivery to other European countries is around 3 - 5 working days. During promotional periods or when there is an increased volume of orders and shipping, processing and delivery times may be longer.
Only one discount code can be redeemed per order. Discount promotions cannot usually be combined with one another. You can find more information at discount and promotional conditions.
As a rule, we are unfortunately no longer able to apply a discount code after an order has been completed.
Depending on whether your order has already been processed, we may be able to adjust the address. In this case, please contact our team as soon as possible
E-mail: service@smartsleep.com
For orders over €50.00, shipping is free within Germany. You can find an overview of all shipping costs here.
We usually send our packages with DHL. You will receive the tracking code to track the shipment with our confirmation email as soon as your package is on its way. This way you can find out where your package is at any time.
It is generally possible to cancel your order. In this case, please contact us as soon as possible at service@smartsleep.com to our team.
Yes, that is possible. Please send us an email to service@smartsleep.comso that we can find a suitable solution.
Delivery, return and reimbursement
We are sorry if something went wrong during packing or transport. Please send us an email to service@smartsleep.comso that we can quickly find a suitable solution.
If you are not satisfied with your
The course of the return is very simple:
1. Send us a short information with the revocation of your order to service@smartsleep.com.
2. Our customer service will send you a return label / QR code for return.Please note that we only cover the costs of a return if it is a return within Germanyor a return based exclusively from our fault acts from abroad ( see cancellation policy).
3. Simply release your return package in the next DHL acceptance point.
4. After receiving and successfully examining your return, we will initiate the refund. The amount will be credited to the payment method you have chosen within 7 days or the total amount of your invoice is reduced by the amount of the returned article.
Subscriptions
Click in the menu or top right next to the search field on My Account and simply register with your email address.
With a customer account, you can simply register for a faster checkout when you order, save your delivery and payment information and manage all subscriptions & orders yourself.
Gift vouchers
Simply go to the checkout as usual and enter the 16-digit code of your gift voucher at checkout. If your order does not cover the entire voucher value, the remaining amount will remain as credit on your gift card.
Yes, as long as there is still credit available, you can use your gift voucher as often as you like.
Yes, that is possible. Simply enter your discount code and then the 16-digit code of your gift card at checkout.
We will be happy to inform you about your gift voucher balance at any time. Simply write a short email to info@smartsleep.com.
Yes, you can use your gift card for the first payment of your subscription. All subsequent payments cannot be made using a gift card.
Frequent questions about our products
Questions about
Dietary supplements are used to supplement the normal diet and prevent nutrient deficiencies. Under "normal" everyday conditions and with the help of a balanced diet, the body is usually supplied with all the important nutrients in sufficient quantities. However, if we are under physical or psychological stress, for example due to little sleep, increased workload or less rest time, or if we neglect our daily diet, for example on business trips, the body's increased nutritional needs can no longer be met. In these cases, dietary supplements help to meet the body's nutritional needs in a simple and safe way in order to keep it healthy and efficient.
The use of nutritional supplements is generally not recommended for children and adolescents.
Our
rule do not belong to this target group.
Your body recovers while you sleep and needs important nutrients to do so. Our supplements were specially developed for the night and provide the body with nutrients exactly when it urgently needs them. They are also taken before sleeping, as many nutrients cannot be permanently stored in the body.
All
When taking the
Our products should be stored in a cool, dry place. Direct sunlight and temperatures below 5°C and above 35°C should be avoided.
Yes, even after the best-before date has expired, our food supplements can still be taken safely for up to 2-3 months.
All our products are generally produced with a sufficiently long best-before date (BBD). The best-before date
is the date until which a product at least can be stored and consumed without losing its specific properties.
Our food supplements contain many natural ingredients that are subject to natural degradation over time. After the expiration date, some vitamins and minerals may be present in lower concentrations in the products. This does not mean that our products must be disposed of immediately after the expiration date. The food supplements can be consumed without hesitation even after the expiration date, although their effectiveness may be slightly reduced.
in
normal function of the nervous system (magnesium), support the
energy metabolism (vitamin B6), protect the cells from oxidative
stress (vitamin B2) and carry to reduce fatigue and
fatigue in (riboflavin).
amino acids and the two essential
Hyaluronic acid, which promotes the natural regeneration of skin, hair,
Support nails and connective tissue.
The
and minerals, but is characterized by a higher content of collagen and hyaluronic acid and contains other high-quality premium
At a glance: comparison of ingredients
Yes, some of our products combine very well with each other and can be taken simultaneously or together without any problems. Due to the high dosage of some vitamins and nutrients, you should not combine our liquids (ORIGINAL / IMMUNE / BEAUTY / BEAUTY NIGHT ELIXIR) with each other and only take one kind of liquid per night.
This is how you can smartsleep® products can be easily combined:
* SLEEP+ sleep capsules + 1 liquid
* RELAX & SLEEP relaxation capsules + 1 liquid
* SLEEP SPRAY + 1 liquid
* SLEEP+ sleep capsules + RELAX & SLEEP relaxation capsules
* SLEEP+ sleep capsules + RELAX & SLEEP relaxation capsules + 1 liquid
* SLEEP SPRAY + RELAX & SLEEP relaxation capsules
* SLEEP SPRAY + RELAX & SLEEP relaxation capsules + 1 liquid
Questions about the pillows and blankets
Which pillow is ideal for you depends on your sleeping habits, your body constitution and your individual needs. These factors influence the choice of shape, degree of firmness, size and height of your pillow and determine special requirements, for example whether the pillow should have special support functions or be easy to transport.
In our sleep magazine you will find detailed information about different types of pillows and our pillow advisor helps you find the right pillow.
The right pillow height meets your personal support needs and is based on your preferred sleeping position as well as the shape of your head, shoulders and neck.
How to determine the optimal pillow height: If you sleep on your back, stand upright backwards against a wall (if you sleep on your side, stand on your side), do not lean against it and keep your head straight. The distance between the wall and your head will then roughly correspond to your personal support needs and is best measured with the help of a tape measure and another person.
Our
In order to obtain particularly high -quality and durable products, we only use the most modern and high -quality materials. All of our textiles have been checked for pollutants and are certified with the Oeko-Tex Standard 100.
The
Each
An overview of all
Yes, all
We attach great importance to innovative materials, a perfect ergonomic form and high -quality workmanship.
For our series of pillows, we primarily use the high-quality viscoelastic memory foam Cosypur® from BASF. Basically, the Cosypur® foam differs from other foams by its strong off -cell, which enables permanent air circulation in the pillow. This creates a pleasantly cool microclimate, heat build -up and transpiration are avoided.
The foams used in the
pressure relief of the body and ensure the highest lying comfort. In addition, the
Each
Yes, that is possible. After receiving your order, you have up to 30 days to test your
For
The
It is normal for pillows made of memory foam to have a new smell immediately after unpacking and can smell a little uncomfortably at first.
We recommend that you check out the
In the first years of life, children should best lie flat on their backs in bed and only sleep with a pillow from the age of 3 to 4 years. The smart® KIDS ERGONOMIC PILLOW is recommended for children between the ages of approx. 3 to 8 years due to the different high pillow sides and the rather soft hardness level. The somewhat firmer smart® KIDS COMFORT PILLOW is ideal for children aged 4 to 10 years.
The growth and physical development can be very different in children . Despite the age recommendation, you should therefore always check whether your child can take a neutral and pleasant sleeping position on his pillow and the pillow feels really comfortable.
Our KIDS PILLOWS differ especially in their shape and support strength. Which pillow is right for your child depends on their body structure, size, and personal preferences.
The slightly softer smart® KIDS ERGONOMIC PILLOW is ideal for both petite and larger children who prefer sleeping on their side or back, thanks to the differently high pillow sides. This way, the ergonomic neck wave can optimally support the head. The smart® KIDS COMFORT PILLOW, with its slightly curved shape, allows for flexible use in different sleeping positions and, with its medium support strength, is also suitable for larger and more robust children.