Subscription Policies

Information
By taking out a subscription, you will automatically receive recurring deliveries. You choose the frequency of the deliveries yourself when you take out the subscription. Your payment details are stored securely; you will receive an invoice for each delivery.

minimum terms

  • Basic subscription: Taking out a subscription without a price advantage, declared as a 'basic subscription', does not require a minimum term. The basic subscription can be canceled at any time.
    • Savings subscription: The conclusion of a subscription with a price advantage, declared as 'Savings subscription', does not require a minimum term. The savings subscription can be canceled at any time.

    Management and processing of a subscription
    If you have a customer account, you have the option of managing your subscription yourself and viewing it at any time, pausing it individually or ending it. To do this, log into your customer account on our homepage. In order to be able to access a subscription, the e-mail address of the customer account must match the e-mail address specified when ordering the subscription. All functions for managing the subscription, payment data or delivery addresses are then available under "My subscriptions". If you do not have a customer account or are having difficulties managing your subscription, you can contact info@smartsleep.de by phone or email at any time.

    Ordering, cancellation and return
    You can find further information on ordering, returning and refunding in our Revocation instructions and the AGB.